Terms & Conditions

These Terms and Conditions together with our Privacy Policy tell you information about us and the legal terms and conditions (“Terms“) on which we sell any of the products (“Products“) listed on our website (“our site“) to you.


In order to buy products from The Beer Detectives and use our website you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.

The Beer Detectives (“We”) reserve the right to change these Terms and Conditions by updating this page.

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

Please note that any references to any legislation in these Terms shall be deemed to include any amendments as a result of the Consumer Rights Act 2015 coming into force.

Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Clause H. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were most recently updated on 21st Jan 2020.

These Terms, and any Contract between us, are only in the English language.

Our Information

We operate the website www.thebeerdetectives.co.uk. We are The Beer Detectives with our registered office at 8 Jacobs Piece, Fairford, Gloucestershire GL7 4FJ

A – Contacting us

A-i Contact email – hello@thebeerdetectives.co.uk
Tel –  01285 713080 (Please note should you receive no answer then an answer machine will be in operation for your message)

A-ii If you wish to contact us for any other reason, you can also contact us by e-mailing us at hello@thebeerdetectives.co.uk

A-iii If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

BOur Products

B-i The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that all colours shown on your computer’s display are an accurate reproduction of the colour of the Products. Your Products may vary slightly from those images. Occasionally images or labels will be updated by the manufacturer but we may still have stock of the previous version of the same product which you may receive in your order.

B-ii Although we have made every effort to be as accurate as possible, we cannot guarantee all sizes, weights, capacities, dimensions, measurements and ABV’s  indicated on our site are correct 100% of the time and can be subject to a manufacturers change.

B-iii The packaging of the Products may vary from that shown on images on our site.


CUse of our site and your personal information

C-i Your use of our site is governed by these terms and conditions contained here. Please take the time to read this, as it includes important terms which apply to you.

C-ii We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

DAge Requirements

D-i You may only purchase Products from our site if you are at least 18 years old. If you are buying alcohol for someone else the recipient must also be aged 18 or older.

D-ii The Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.

D-iii Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

E – Promotions, Vouchers and Discount codes.

We periodically run promotions.

E-i Unless stated otherwise, all coupons & vouchers are single use only, and may not be redeemed multiple times by the same or multiple persons. We reserve the right to cancel orders that do not adhere to our Voucher/voucher restrictions.

E-ii Unless stated otherwise, promotional offers do not apply to Gift Vouchers, Gift Subscriptions, or Beer Club. Promotions are not able to be combined or used in conjunction with other offers. Only one voucher or gift code can be used per purchase.

E-iii Free shipping or similar promotional codes apply to most mainland UK postcodes. Surcharges will still be applicable for certain qualifying remote locations within the UK. We don’t offer International shipping.

E-iv First order codes apply only to an individual’s first order with The Beer Detectives. Minimum purchase amounts may apply – see promotional materials.

Promotional account credit is not refundable.

F – Gift Vouchers

Gift vouchers can be purchased to any value to chose and will be emailed to you or direct to the person receiving the gift voucher. Gift Vouchers can only be redeemed at thebeerdetectives.co.uk. Gift Vouchers cannot be refunded or exchanged for cash. Gift Vouchers are valid for 12 months from the date of purchase. We are not able to replace lost vouchers.

GContract formation between you and us and Product Substitution

G-i Our product pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

G-ii After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in Clause G-iii and Clause I-iii

G-iii We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”).  The Contract between us will only be formed when we send you the Dispatch Confirmation. You are entitled to amend your order after it has been placed but before the Dispatch Confirmation is sent. If you wish to amend your order please e-mail hello@thebeerdetectives.co.uk. We are not obliged to accept your order.

G-iv Substitution box ticked on checkout – if we are unable to fulfil all or part of your order, for example because a Product is not in stock or no longer available, we reserve the right to substitute upto 50% of the product(s) in your order for something of similar type, at least equal price (or higher) and ABV to minimize delay in sending your order. You will only be charged at the cost of your original order.

G-v Substitution box not ticked on checkout – if we are unable to fulfil all or part of your order, for example because a Product is not in stock or no longer available, we will inform you by e-mail and we will not process your order until we receive further instruction. Should you have already paid for the Products and want to cancel all or part of your order and also if we cannot meet your requested delivery date or because of an error in the price on our site as referred to in Clause K-v, we will refund you the full qualifying amount including any delivery costs charged as soon as possible.

H – Our right to vary these Terms

H-i We amend these Terms from time to time. Please look at the Overview on this page to see when these Terms were last updated.

H-ii Every time you order Products from us, the Terms at the time of your order will apply to the Contract between you and us.

H-iii We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

H-iv If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any Products you have already received and we will arrange a full refund of monies paid, including any delivery charges.

I – Your consumer right of return and refund

I-i You have a legal right to cancel a Contract during the period set out below in Clause I-iii. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund, providing all Products are unused and in a resalable condition. (Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.)

I-ii If a product is personalised, this cancellation right may not apply.

I-iii Your legal right to cancel a Contract starts from the date of the email confirming your order dispatch and therefore our acceptance of your order. This is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

If your Contract is for product(s) in one delivery or in instalments, it can be cancelled from the date you receive your Dispatch Confirmation email up to 14 days after you receive your order. If your order is received in instalments, the last day of cancellation is 14 days after you receive the final instalment.

If your Contract is for the regular delivery of a Product(s) over a set period (e.g. a year), the end date for cancellation of all products to arrive during the chosen period is 14 days after the day on which you receive the 1st delivery of the Products.

I-iv To cancel a Contract, you just need to let us know that you have decided to cancel. The best way to do this is to e-mail us at hello@thebeerdetectives.co.uk

If you are e-mailing us please include your details and those of your order to help us identify it. If you send your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail. For example, you will have given notice in time as long as you e-mail before midnight on the last day of the cancellation period.

You have 14 days after cancelling your order to return the products back to us. (See below for timescales and who bears return costs.)

If you cancel your Contract we will:

I-v refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your mishandling of them. For example but not exhaustive, you have drunk the contents or the product is damaged in any way. We will refund you no later than 14 days from when we receive the returned products and satisfactory inspection of the goods has taken place.

I-vi If you are returning Products because you have changed your mind or don’t like them, we will not refund any delivery costs you have paid if our delivery has taken place. We will refund delivery costs paid by you on your order if you cancel your contract before the Product(s) leave our warehouse.

I-vii We will refund the original credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

I-viii If delivery of your order has taken place and then you subsequently decide to cancel your Contract:

I-viii(1)     then you must return it to us without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation to us; and

I-viii(2)     unless the Product is faulty, damaged or not as described (in this case, see Clause J), you will be responsible for the cost of returning the Products.

J – Non-Conforming Goods

J-i For the benefit of consumers, we are under a legal duty to supply Products that conform with this Contract. As a consumer, you have legal rights in relation to Products that fail to meet specification. These legal rights are set out below and are in addition to your right of return and refund in Clause I above or anything else in these Terms. Further advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

J-ii If you receive a Product that fails to meet specification you have a legal right to reject all or some of the Product or request replacement. If you wish to reject the Product or request a replacement you will need to contact us . You have 30 days from the date of delivery of the Product in which to contact us to reject or request a replacement of the faulty or mis-described Product. E-mail us at hello@thebeerdetectives.co.uk

J-iii If you have requested a replacement to some or all of the Product(s), we will use our best efforts to complete the replacement as soon as possible.

J-iv If you have returned some or all of the Product(s) under this Clause J  because they fail to meet specification, we will refund the price of the returned Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item(s).

K – Product prices and delivery charges

K-i The prices of the Products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see Clause K-v for what happens if we discover an error in the price of Product(s) you have ordered.

K-ii Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

K-iii The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

K-iv The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

K-v Our website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

K-v(1) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you; and

K-v(2)  if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

L – Delivery

L-i We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order)]. Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause N for our responsibilities when this happens.

L-ii If no one is available at your address to take delivery, the courier will leave a card with instructions about your order status and what to do next. In some cases the Products may be returned to our premises, in which case, please contact us to rearrange delivery.

L-iii Delivery of an Order shall be completed when we deliver the Products to the address you gave and the Products will be your responsibility from that time.

L-iv You own the Products once we have received payment in full, including all applicable delivery charges.

L-v If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply:

L-vi(1)   we have refused to deliver the Products;

L-vi(2)   delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

L-vi(3)   you told us before we accepted your order that delivery within the delivery deadline was essential.

L-vii If you do not wish to cancel your order straight away, or do not have the right to do so under Clause L-vi, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

L-viii If you do choose to cancel your Order for late delivery under Clause L-vii or Clause L-viii, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, at our cost. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

M – No international delivery

M-i Unfortunately, we do not deliver to addresses outside the UK.

M-ii You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

N – Events outside our control

N-i We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control’. An Event Outside Our Control is defined below in Clause N-ii

N-ii An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation – compliance with any law or governmental order, rule, regulation or direction, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or Act of God, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

N-iii If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

N-iii(1) we will contact you as soon as reasonably possible to notify you; and

N-iii(2) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

N-iv You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

O – Payment

O-i You can pay for all Products on our site using a debit card or credit card. We accept most major credit and debit cards. We use payment provider Stripe (stripe.com), if you have a Stripe account you can use this to make payment.

O-ii Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

P – Our liability

P-i If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. We define foreseeable loss or damage if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

P-ii We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit or loss of business opportunity.

P-iii We do not in any way exclude or limit our liability for:

P-iii(1)   death or personal injury caused by our negligence;

P-iii(2)   fraud or fraudulent misrepresentation;

P-iii(3)   any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

P-iii(4)   any breach of the terms implied by section 13 to15 of the Sale of Goods Act 1979 (description, satisfactory quality and fitness for purpose); and

P-iii(5)   defective products under the Consumer Protection Act 1987.

Q – Other important terms

Q-i We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

Q-ii You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Q-iii This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Q-iv Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Q-v If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive an obligation by you, we will only do so in writing, and that will not mean that we will automatically waive any later obligation by you.

Q-vi We reserve the right to cancel your order/contract with us or withhold delivery. Circumstances that may give us reason to do so are if we have reason to believe you are trying to obtain goods unlawfully or fraudulently or are breaking the law and these terms. If We may, at our discretion, inform the relevant law enforcement agencies.

Q-vii If we reasonably believe you are trying to delay or interrupt our fulfilment of your order/contract with us, we may cancel it if we see fit and notify you in writing.

R – General

R-i If a delivery is received in a damaged state, we accept no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.

R-ii We may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

R-iii Jurisdiction – the relevant courts of England and Wales will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us:

The Beer Detectives
8 Jacobs Piece

Email: hello@thebeerdetectives.co.uk